We ship your order via CTT Expresso, Portuguese official post office.
For Portugal we use fix shipping rates.
Orders up to 65 € shipping charge is 4.9 €
Orders over 65 € shipping charge is FREE.
For açores, madeira and international deliverys, shipping rates and delivery times vary from country
to country. You may check this information directly in your shopping bag after adding
Please note: We do not ship to post offices boxes addresses.
If you're trying to estimate when a package will be delivered, consider the following:
- Payment must be received prior to processing, so it will depend on the payment method
that you choose.
- Orders placed by 13:00 pm GMT usually will ship in same business day.
Please check the individual availability of the product/s you have ordered.
Your order will be dispatched when every item is available.
When all the items are in stock, the orders are send at same day or next day, accordingly with the hour when purchase was done. Otherwise, they are send in the maximum deadline showed at the items that aren't in stock.
If your order is likely to take any longer, we will contact you.
- Once your order has been shipped it usually takes:
Portugal: 1 working dayl
Countries within the European Community: until 3 working days
Countries outside the European Community: until 15 working days
Inexistência values your security.
To safeguard this, a signature is required to acknowledge receipt
If you know that there will be no one available to sign for your delivery, please
contact us and supply an alternative delivery address.
If no one is available to sign for the goods at the delivery address, our courier
will leave a card.
Simply call the number on the card, quoting the card reference number to re-arrange
We ship worldwide.
If your country is not listed in the shopping bag country list please
contact us and ask for a quotation.
Inexistência is governed by Portuguese legislation and can not be responsible for shipments of substances that are not allowed to be sold in the destination country.
> In these cases:
> 1. If the shipping is done by Portuguese official post office, it is automatically returned because the goods are not allowed at the destination. After we receive it, we'll refund the value of products by discount voucher.
> 2. If the shipping is made by express mail, the return of order might imply charging of the shipping value to the customer.
If the value is accepted, it is deducted to the refund value (through discount voucher).
If the value is not accepted, Inexistência reserves the right of the non collection of the order, choose the abandonment of the order (destruction of the order) and consequently does not refund any value to the costumer.
Change of address due to address insufficient / incorrect or different from the initially requested (after order shipment), might imply charging of a fixed value of 5 € to the customer.
Checking Order Status
If you are a registered user you can track the status of your order in your account
If you aren't a registered user please contact our customer service. Please have
your order number available.
To help you track the status of your shipment, we will include a tracking number
in the shipment notification email, that is sent you as soon as the order leaves
Or you can use your account information page, and check the status of your delivery
by select the order number.
If we have a question about your order, we will contact you by phone or email. Likewise,
if you have any questions or changes to your order, please